Privacy statement.

1. Who We Are

NSCNC Manufacturing Ltd. ("NS CNC," "we," "us," or "our") is a precision CNC machine manufacturer based in Surrey, British Columbia, Canada. We operate the website at nscnc.com and are responsible for the personal information we collect through it.

This statement is governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and describes our practices for collecting, using, and disclosing personal information in the course of our commercial activities.

2. What We Collect

We collect personal information only when you actively provide it. Depending on how you interact with us, that may include:

• Contact and identity information - name, email address, phone number, company name, and mailing or billing address.
• Transaction and order data - details of machines or accessories you inquire about or purchase, including order references and billing information.
• Machine registration data - serial number, purchase date, and contact details you submit when registering a machine for warranty or support.

Browsing nscnc.com does not require you to provide personal information. We do not automatically collect detailed personal profiles from ordinary site visits.

3. How We Use It

We use personal information for the purposes it was collected and for purposes you would reasonably expect, including:

• processing and fulfilling orders and inquiries;
• registering machines and providing warranty and technical support;
• responding to contact form submissions and customer service requests;
• sending product updates, service information, and marketing communications that may be relevant to you (you can opt out at any time);
• conducting market research and improving our products and website;
• meeting legal and regulatory obligations.

We do not sell personal information to third parties.

4. Sharing and Disclosure

We share personal information only as described below.

Service providers

Third-party companies assist us with marketing, logistics, payment processing, and technical services. These providers receive personal information only to the extent needed to perform their services, are bound by confidentiality obligations, and may not use your information for any other purpose.

Legal requirements

We may disclose personal information when required by law, court order, or government authority, or to protect the rights, property, or safety of NS CNC, our customers, or others.

Business transfers

If NS CNC is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. We will notify you if this happens and your information will remain subject to this statement or a successor statement.

We do not otherwise disclose personal information to third parties without your consent.

5. Cookies

We use cookies - small data files placed on your device - to support the online store, maintain session state, and deliver relevant content. Cookies help the site remember your preferences and improve your experience.

You can disable or delete cookies through your browser settings. Doing so may prevent some site features - particularly in the store - from working correctly. Third-party content embedded on the site (such as videos) may also set cookies subject to those providers' own privacy practices.

6. Security

We protect personal information with safeguards appropriate to its sensitivity. Payment data is transmitted using industry-standard encryption. We take reasonable technical and organizational precautions to protect information against loss, theft, unauthorized access, disclosure, or misuse.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. How Long We Keep It

We retain personal information only as long as necessary to fulfil the purposes for which it was collected - including to satisfy legal, accounting, or reporting obligations - and then securely destroy or anonymize it. If you ask us to delete your information and we are not required to retain it for another purpose, we will do so.

8. Third-Party Sites

nscnc.com may contain links to websites operated by third parties, including distributors, resellers, and industry organizations. Those sites are not operated or controlled by NS CNC and are not covered by this statement. We are not responsible for their privacy practices. Review the privacy policy of any third-party site you visit.

9. Changes to This Statement

We may update this Privacy Statement from time to time. Material changes will be posted as a revised statement on this page with an updated date at the bottom. We recommend reviewing this page periodically. Continued use of the site after a revised statement is posted constitutes acceptance of the updated terms.

10. Contact

Privacy questions: info@nscnc.com