Documentation, warranty service, replacement parts, and direct access to our engineering team — all from the same headquarters where your machine was built and calibrated.
NS CNC provides direct support for every machine in the current lineup. Documentation and warranty service are available from headquarters; parts and technical escalation follow the path below.
Every NS CNC machine ships with a complete user guide. Setup, calibration, operation, maintenance, and troubleshooting procedures are covered for every model in the current lineup. A video tutorial library is available alongside each guide.
All new machines and components are warranted for 12 months from delivery. Extended warranties are available for one additional year under the same terms. Consumables and normal wear components are excluded.
Spindles, collets, coolant system components, controller boards, tooling, and other service parts. Order through your authorized distributor or contact headquarters directly. All parts ship from the Surrey, BC facility.
For issues that persist after consulting your user guide and authorized distributor, contact NS CNC headquarters. You reach the team that builds and calibrates the machines.
Support resources differ depending on where you are in the process.
Start with your user guide and video tutorials. For parts and warranty service, contact your authorized distributor. For unresolved technical issues, reach headquarters directly at info@nscnc.com or +1 (888) 683–6807.
Review the machine pages for detailed specifications, applications, and standard equipment lists. For questions about configuration, lead time, or application fit, contact headquarters or reach out through the contact page.
View all machines →Most issues are resolved at step one. Follow the sequence before contacting headquarters — it reduces resolution time for everyone.
The user guide covers the most common setup, calibration, and operational issues. Video tutorials for each model are available in the same resource. Most questions are answered here.
Your authorized NS CNC distributor is your first point of contact for hardware service, parts orders, and warranty claims. They have direct access to NS CNC technical resources.
For issues your distributor cannot resolve, contact headquarters directly. Email info@nscnc.com or call +1 (888) 683–6807. The headquarters team handles escalated technical issues and warranty determinations.
All new NS CNC machines and components are warranted against defects in materials and workmanship for 12 months from delivery. Coverage includes repair or replacement of defective parts or components, at the manufacturer's discretion. Normal wear components — milling bits, coolant fluid, paint, and consumables — are excluded.
Contact your authorized NS CNC distributor first. They are your primary point of contact for service, parts, and warranty claims, and have direct access to NS CNC technical support resources. Contact headquarters directly only if the distributor cannot resolve the issue.
All replacement parts ship from the NS CNC headquarters facility in Surrey, BC, Canada.
Yes. Every machine in the current NS CNC lineup ships with a complete user guide. A video tutorial library is available alongside each guide.
Yes. An extended warranty of one additional year is available, covering the same parts and labor as the standard 12-month warranty. Consumables and wear components remain excluded. Ask your authorized distributor for details.
Yes. Parts can be ordered through your authorized distributor or directly from NS CNC headquarters. Contact info@nscnc.com or call +1 (888) 683–6807 to confirm availability and lead time.
Reach the NS CNC team at info@nscnc.com or +1 (888) 683–6807.
Full text of the 12-month parts and labor warranty, exclusions, and extended warranty terms.
Order replacement parts, tooling, and accessories. Ships from Surrey, BC.
